Summary Of Skills
More than 15 years of experience in electronic, computer, and digital equipment maintenance, and technical troubleshooting. More than 7 years of experience in project management, web site development, user support / training, and help desk management.

Licenses/Certificates
Microsoft Certified Professional
A-Plus Certified Technician

Key Skills
Software configuration and management:

• More than ten years experience in the installation and configuration of complex computer Operating System software to include:
  • Windows 3.11/95/98
  • Windows ME
  • Windows NT WS, NT server
  • Windows 2000 Pro and XP Pro.
• Provide services and end-user support for application software to include:
  • MS Office 95/97/2000,2003
  • Outlook 97/98/2000,2003
  • Internet application software
  • Remedy ARS management
  • MSIE 4.0/5.0/6.0
  • Word Perfect 7.0
  • Dreamweaver 4.0
  • Homsite
  • Web Development software
  • Image conversion software such as Adobe photoshop, Corel Draw versons 7,8,11.
• Highly skilled in developing solutions for complex network and mainframe connectivity problems.
• Managed the Windows 95 to Windows2000 Upgrade project for over 1200 computers.

Troubleshooting: Well-developed skills in system installation and analysis, and resolution of desktop computer systems, hardware, software, and network/Internet connectivity problems. Highly skilled in the configuration, repair, and replacement of a wide range of internal and external hardware components. Installed CDRW drives, SCSI devices, sound cards, video cards, IDE hard drives, MODEMs, motherboards, processors, memory, video cards NICs scanners, printers, and floppy drives.

User Support and Training: More than seven years' experience providing services and end-user support in a help desk environment. Highly skilled in the development of multimedia and web based instructional material and providing just-in-time training to customers on a wide range of software applications including Microsoft Office 97/2000/Internet Explorer/Media player, FTP programs, and image conversion programs. I am highly skilled in customer relations and conflict resolution.

Web Page Management: Seven plus years experience in the design, development, layout, coding, evaluation and management of Internet Web sites. Skilled in creating web graphics, and creating page layout and navigation structures. Extensive experience with HTML coding techniques and inserting JavaScript, style sheets, and CGI Scripting applications into web site design. Projects: Information Center, CIO and DOIM web sites on CBNET and webmaster for http://www.footefamily.org.

Maintenance Management: Over seven years experience coordinating and managing the configuration, repair, and the technical analysis for over 1200 Windows 95/98, Windows 2000, and Windows NT based computer and automation systems.

Work Experience

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Jan 2003 Present - Chief, Information Center at Carlisle Barracks

Supervise, train, and manage one civilian and nine military technicians.

Manage Help Desk operations supporting a customer base of over 1500 users.

Serve as Contracting Officer Representative for a $256K maintenance contract.

Perform The following for the full range of installation automation equipment

• System analysis.
• Configuration management.
• Research, testing, and evaluation.
• Development of hardware and software requirements.

Configure and distribute all new computer systems.

Coordinate with staff departments to ensure automation supports meets users' needs.

Insure the Information Center supports the Installation Commanders vision.

Advise and assist others in matters concerning information systems, training, and technology.

Manage and supervise the help desk and computer education center.

1997 Dec 2002, Senior Technician / Assistant Chief, Information Center

Coordinate the help desk effort on a daily basis.

Provide configuration, repair, and the technical analysis for over 1200 Windows 95/98,

Windows 2000 and Windows NT based computer and automation systems.

Develop, analyze and maintain web based instructional materials.

Design, develop, code, and maintain the Information Center Web site.

Analyze, optimize, and maintain personal computer systems software and hardware.

Install, configure and analyze new software/hardware and computer systems.

Provide technical evaluations, analysis and support for new user system interfaces.

Troubleshoot and resolve complex software/hardware problems.

Troubleshoot and resolve problems with Internet connectivity on the Carlisle Barracks WAN.

Configure personal computers for network access with TCP/IP/DHCP protocols.

Provide individual customer assistance in the use of a wide range of hardware/software.

Administer the server based Remedy ARS helpdesk trouble ticket software system.

Install and configure Windows 98/2000 Operating Systems software.

Review government purchase requests for architectural compliance with current systems.

Procurement advisor for Government automation contracts.

1995 April 1997 Chief, Customer Support Center at Carlisle Barracks

Managed help desk support operations as above for U.S. Army Garrison activities.

Reviewed automation purchase requests for compliance.

Provided assistance and instruction to users on the use of software and hardware.

Developed and conducted multi-media based training courses in Windows 3.1, basic operating systems, spreadsheets, presentation Graphics, Network applications, E-mail programs and a wide range of other software platforms

July 1986 Jan 1995 Information Systems Planner/Project Manager .
Successfully managed one 14 million dollar Base Telephone system upgrade project and several communications and automation systems upgrade projects involving command level communications equipment in support of high command level military communications systems.

EDUCATION
High School
Introduction to Network Communications 1 & 2, Harrisburg Area College, 6 credit, 1999

SPECIALIZED TRAINING
US Navy Electronics Course, Level One, 2 years, 5 Sep 1985
Contract Officer Representative Course, USALMC, 5-day course, Ft Ritchie MD, 1987
Remedy Action Request/ HP Open View, Ft Ritchie MD, 30 Sep 1994
Installation Transition Processing Systems, 5 days, Aug 1994
PC Hardware basics, NCTAMS/LANT, 2 days, 11 Sep 1995
Advanced PC Technology, NCTAMS/LANT, 3 days, 11 Sep 1995
Information Systems Security, NDCSI, 5-Days, July 1996
Window 95 training, Applied Learning, May 1997
Windows 95 Certification Training, Atlas Universities, February 1998
Information Systems Security Managers Course, 5 days, 14 Jan 2000
Window NT Workstation/Server training, 5 days, Feb 2000
Microsoft System Management Server, #827ACP, September 2000, 40 hrs
Windows NT workstation/server training, Testout Corp. self study.
A-Plus Certification Boot Camp, 5 days, March 2000
Windows 2000 Advanced Server, 40 hrs, March 2001, 40 hrs
Designing a Secure Network #2150ACP Jan-Feb 2002, 40 hrs
Implementing Active Directory #2154ACP Jan-Feb 2002, 40 hrs
Implementing Windows 2000 Networks $2153ACP, Jan-Feb 2002, 40hrs
Designing Windows 2000 Network Infrastructure, Jan-Feb 2002, 40 hrs
Dream Weaver MX Web Development Software, 2 Days, Aug 2002, 16 hrs

OTHER INFORMATION
U.S. Army Retired 1986, 20 Years.